CUSTOMER CARE

If you are having problems placing an order or with an order you received please contact our online customer service team for assistance at customerservice@vitacleanhq.com


Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.


Placing an Order


After you have added an item to your cart, you will be able to view your cart prior to checkout.  Here, you may review all items in your cart, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.


Payment Options


We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.


Sales Tax


Applicable sales tax of 6.625% will be added to all purchases shipping to New Jersey.

Applicable sales tax of 6.5% will be added to all purchases shipping to Kansas.


Payment Verification and Shipping


When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact you directly.  When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to the delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

Subscription Terms

 

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section of this page until you cancel your subscription. You can cancel your subscription at any time.

"Vitaclean" provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at any time by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.